Kenya leading telco Safaricom is playing host to hundreds of anti-fraud experts to shed more light on a growing continental challenge to reign on mobile phone related fraud.
The Risk & Assurance Group (RAG) Conference will attract attendees from telcos across Africa. Last year RAG collaborated with MTN to organise Africa’s biggest networking and education event for telecoms risk and assurance professionals. “With the help of Safaricom, we intend that our 2018 conference will once again bring together leading experts from Africa and beyond for an unrivaled learning experience,” the organisers have noted in a statement.
Global network fraud can have a devastating impact throughout the entire communications ecosystem, from service providers and consumers to businesses and governments. According to a recent global fraud survey by the Communications Fraud Control Association (CFCA), $29 billion (USD) is lost annually with a large percentage of activity occurring in Africa (7.6%). This can lead to a loss of revenue not only for service providers, but for consumers and a number of different commercial markets as well.
“Telecom fraudsters consistently adapt and find new ways to target networks, which is why service providers must always take a proactive approach to identify and stop threats as they emerge,” said John Haraburda, Principal Solutions Engineer, iconectiv who will be a key presenter at the conference. “A lot is at stake, including their reputation and service quality, which can ultimately lead to customer churn if not handled appropriately.”
A high-powered panel will talk about the popularity of mobile money, the interoperability of mobile money services between telcos, and the revenue, fraud and money laundering risks that surround mobile money. Participants include: Douglas Jardine, Head of RA at Vodacom Group; Hiten Patel, Senior Manager at Vodafone Group; and Agnes Magero for Safaricom.